Enjoying the live chat feature in the 3CX portal? Now you can enjoy it on your phone too! Check out this recent blog post from 3CX, going into detail about the upcoming live chat feature for both iOS and Android devices.

The latest iOS app is now available and prepares your iPhone or iPad for the soon to be released Update 7. This update introduces the ability to send and receive Live Chat, SMS & Facebook messages from your iOS device!

Chat with Customers No Matter Where You Are

Whether you’ve strayed from your office or are working remotely, the 3CX Live Chat, SMS and Facebook messaging integration ensures you can attend to customer enquiries whatever your location. What’s more, we’ve made it easy to organize customer conversations so that no message is missed. Take ownership of chats, transfer them to another agent, mark them as dealt with, and archive them. All from your iOS device!

Answer to Facebook Business Page Messages

There’s no need to have access to Facebook accounts; customer messages to your Facebook Business Page are delivered instantly to your chat inbox. Give your customers more ways to communicate and see satisfaction skyrocket.

Send & Receive SMS from Your Business Number

No additional device or SIM card, no need to give out your personal number. For a more professional standard, administrators can simply assign a number to your extension so you can send and receive business SMS messages directly from the 3CX app.

Download Now

Ready to take your customer service to the next level? Download the app now from the iOS App Store. Don’t forget to leave us your comments in the 3CX forum.

View original blog post: iOS/Android